Policies
Frequently Asked Questions (FAQ)
1.Where do you ship?
We currently ship only within the United States — and we offer Free Shipping on all orders.
2.How long does shipping take?
- Processing Time: 2–5 business days
- Delivery Time: 7–15 business days after processing
3.Who fulfills your orders?
All orders are fulfilled by our trusted logistics partner CJ Dropshipping and shipped directly to your address in the USA.
4.Can I track my order?
Absolutely! We’ll send a tracking link to your email as soon as your order ships.
5.What if my order arrives damaged or incorrect?
If you receive a defective or wrong item, contact us within 7 days of delivery at avaneur7@gmail.com with your order number and a photo of the issue. We’ll sort it out with a refund or replacement.
6.How long does it take to get a refund?
Once approved, refunds are processed within 5–7 business days to your original payment method.
7.How can I contact customer support?
You can reach us at avaneur7@gmail.com for any questions or issues.
8.Is my personal information safe?
Yes. We only collect the information necessary to process your order and never share your details except with our trusted partners like CJ Dropshipping and Shopify.
9.Will there be slight differences in products?
Some minor variations in color, size, or packaging may occur due to different suppliers. We ensure our products match descriptions as closely as possible.
10.Are your products genuine and safe?
Yes — we partner only with verified suppliers to ensure quality and safe.